The primary goal is to preserve the website files and databases hosted on the server. There are several methods for performing website backups, but here we will describe the process approved by AvaHost’s policy. All available backups are handled by AvaHost specialists.

We are committed to ensuring the reliability and security of our services, including our backup policy, so that clients can enjoy stability and confidence in the operation of their services. During the backup process, an exact copy of the client’s files is created from the existing data. The provider is not responsible for the state of the client’s files at the time of the backup.
The provider is not responsible for the state of the backup itself. Backups for inactive services (not described in this policy) are not performed.

How frequently is the backup performed?

Hosting services provided by AvaHost include regular backups to ensure the security of client data. Below is the backup policy information based on the type of service:

SHARED HOSTING

We understand how important it is to keep your data safe, so we back it up on a daily basis. This ensures that all your important files, websites, and data are always protected and can be restored in case of unforeseen situations. Our regular daily backups provide reliable protection for your data and minimize the risk of its loss.

Daily backups are not just a convenience, but also a necessity to ensure the smooth operation of your services. Even if something unexpected happens, be it a technical failure, an error in the process, or accidental deletion of data, we guarantee that you will always have the opportunity to return copies of your data.

VPS

To ensure the safety of your data, we perform regular document backups every week. This process allows us to create an up-to-date copy of your data that can be restored in the event of unforeseen situations such as data loss, errors during operation or other technical failures.

As our client, you can always be sure that your documents are protected and available for restoration. If necessary, you can request a backup restoration by contacting our support service. To do this, simply create a ticket in our support system and our team will quickly and efficiently process your request – https://my.ava.hosting/submitticket.php

DEDICATED SERVER

Unlike other services, dedicated servers do not include automated backup solutions. As a client managing your own dedicated server, it is your responsibility to create and maintain your own backup copies of critical data. Since dedicated servers offer complete administrative control, you have the flexibility to set up customized backup systems that best suit your needs.

We strongly recommend implementing a robust backup strategy to ensure the safety and continuity of your data. Regular backups are essential for protecting your files against unforeseen circumstances such as data corruption, accidental deletion, or hardware failure. While we do not provide this service directly, our team is always available to assist you with advice and guidance on the best practices for setting up and managing your backup infrastructure.

How much does the backup service cost?

Providing backups is a free service, but the option for free backups is only available during the active period of service usage. If a client requests the restoration of the latest backup at the time of service termination or deletion due to non-payment, the provider may require a monetary compensation (amounting to 20 euros) for the technical support’s efforts in locating and restoring the backup. This applies only to restoration and activation of subsequent services. In the event of violations of the acceptable usage policy, restoration from backup is not possible.